Watch this video interview to hear from Mahadevan (Maddi) Krishnan, Head of Resource Planning at Vitality and a key player in the insurance sector. Maddi explains how CX test automation in the contact center has helped them eliminate P1 issues after system upgrades and changes, gain visibility into the root cause of failures stemming from third-party platform providers, and focus their Monday mornings on high value work instead of fixing defects.
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