Order takers are people who respond to a customer's needs when asked and respond exactly as stated, but do nothing more. If your products or services are complex, simply taking orders is risky because what customers request may not reflect what they really need—or what they could benefit by having.
Some problems we can resolve on our own in a couple of minutes. Some take more time, or we can’t resolve them alone. What do you do then? Johanna Rothman suggests scheduling a timebox to find a solution alone, then if that doesn't work, using one of the ideas in this story to "unstick" yourself.
Large companies have long used bug bounty programs to find vulnerabilities in their software, but these initiatives are becoming increasingly common among individual developers, too. Should a small business use a bug bounty program? And could it even replace their in-house testing? Should it?
Staying ahead of technology shifts is one of the key challenges that organizations face, but is it possible to always stay ahead? Anuj Magazine highlights how some of the top companies have succeeded and failed to stay ahead of technology shifts, including Microsoft, Cisco, Nokia, Apple, and Google.
Government hacking incidents have put cyber warfare in the news. DevOps actually presents an interesting arsenal. With DevOps, your systems have excellent environment monitoring and are cryptographically verifiable such that the slightest penetration or unauthorized change is immediately detected.
Brain Power, a Cambridge start-up, is attempting to use Google Glass to help those on the autism spectrum who may have difficulty learning and interacting, including social interactions, speech delays, learning to control certain behaviors, and help with recognizing and forming abstract groupings.
If you’re looking to make the whole organization agile—through iterative work cycles, continuous improvement, and direct feedback from customers—fear has to be involved to some degree. But in order to foster a culture of honesty and trust, this uneasiness will have to be overcome.
One feature many of us rely on daily is autocorrect. We have all probably experienced the positive and negative sides of autocorrect, and from our experiences with the negative, there are some elements and features we should consider to improve the future evolution of this technology.
The psychological term "confirmation bias" means that once you have a certain belief, you tend to see evidence that supports that belief and to ignore, belittle, or miss evidence that refutes it. This can make you narrow-minded. Instead, try to seek evidence that challenges or refutes your beliefs.
Technology's usefulness for assessment in schools today is not limited to Scantron machines. There are many powerful (and free) tools available. How can we shift to an environment in which technology is used in support of high-quality assessments that are meaningful for both teachers and students?
One of the biggest myths in the world of agile development is that there is not enough time to do security testing. Sanjay Zalavadia shows you the most efficient and cost-effective way of performing security testing in an agile environment: by rolling it into each sprint incrementally, from day one.