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What Testers Should Know about Human-Computer Interaction Human-Computer Interaction (HCI) is a discipline in software development that is not widely used but can be very effective. Brendan Quinn looks at ways to learn about HCI and the HCI tools and practices with which testers should become familiar. |
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Moving from Customer Focus to Market Focus Being customer focused is supposed to be a good thing. But if you are focusing on a collection of individual customers and you’re not focusing on a market of customers, you have the customer part down, but you forgot the focus. Scott Sehlhorst offers guidelines for becoming market focused. |
