Knight Capital's Quality Control and CM ProblemsOn August 1, 2012, Knight Capital experienced what all IT shops hope to avoid. A software release that was put into production caused more than $440 million in trades to take place. Joe Townsend explores the quality control and CM issues that created the problem.
There’s More to User Experience Than Pretty PixelsUser experience (UX) is not solely about layout, colour themes, and pretty pixels. User experience is about making your product work well for your users. UX designers attempt to narrow the gap between what people expect your product to do and what it actually does.
Six Tips for Handling a High-profile Software BugIn today's social media-driven world, keeping software bugs a secret isn't always an option. When news of a bug reaches the masses, maintain your reputation with these six fantastic tips, and give your customers the honesty that they want—and deserve.
Upgrade Your Wetware for Better TestingGood software testing is a challenging intellectual process. What you find when testing a piece of software depends on your thinking, your perceptions, how you organize your observations, and what connections you draw between them.
Easing Test Automation with the Page Object PatternMany testers feel they are spending more time than they'd like like to refactor and maintain GUI tests. Applying the page object pattern, you can create UI tests that are less brittle and cost less to maintain.
The Wisdom of CrowdsThe "wisdom of crowds," or crowdsourced testing, can be a powerful tool if harnessed correctly. It also can backfire when tweaking user-facing functionality in a live environment, as a couple of big-name companies discovered. Tread carefully!
