test management
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Use and Abuse of the Bug Tracker Although there seems to be an increasing number of teams who opt not to use bug trackers, bug trackers are still used in the vast majority of information technology shops. If you are going to use a bug tracker, it's important to be aware of what it is—and is not—good at. |
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Testing Apple Maps—A Lesson for a New GenerationNow that the furor of Apple's buggy release of Apple Maps has subsided a little, it is time to review what happened. Obviously the application needed more time to be ready, but more importantly, what lessons can the new generation of application developers and testers take away from this debacle? | 
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SEC Investigations Continue as Firms Retain ExpertsThe US Securities and Exchange Commission launched a broad investigation involving the technology issues at several major brokerage firms. Bob Aiello explains the investigations as well as what the SEC wants to accomplish. | 
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Knight Capital's Quality Control and CM ProblemsOn August 1, 2012, Knight Capital experienced what all IT shops hope to avoid. A software release that was put into production caused more than $440 million in trades to take place. Joe Townsend explores the quality control and CM issues that created the problem. | 
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There’s More to User Experience Than Pretty PixelsUser experience (UX) is not solely about layout, colour themes, and pretty pixels. User experience is about making your product work well for your users. UX designers attempt to narrow the gap between what people expect your product to do and what it actually does. |
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The Meaning of “Done” Done means done. What else could it mean? Actually, it doesn’t matter how it’s defined, just as long as the parties that use it when achieving a common objective agree to its meaning. | 
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Will IBM Be Knight Capital's White Knight?After the software glitch that resulted in a $440 million trading loss, Knight Capital Group tapped IBM for help in assessing the financial firm’s existing software and systems development practices. Will IBM be Knight Capital's white knight and help prevent these problems from occurring again? |
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It's the Relationships, StupidRelationships—working and personal—are vitally important to successful business analysis. If you don't have them, nothing else much matters. | 
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