Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and keynotes to more than 100,000 people internationally. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. She is a regular columnist for TechWell.com. When not working, Naomi's passion is skiing deep powder. Contact her at [email protected] or via her Web site, www.nkarten.com.
Why do people respond differently to change? There are lots of possible reasons, and the degree to which people embrace or reject change also varies greatly. But if your company is going through a change and some employees interpret it as significant, it doesn't matter what you think of it—you have to help them deal.
Some people are happy with their jobs and know they want to keep them. Others are clear that they want to quit. What's difficult is when the decision to quit or stay is a tough one. The important thing in making that choice is to be sure you’ve examined the issue as objectively as you can from different viewpoints.
In times of crisis, we can find ways to accomplish things at work that come from sources having nothing to do with work—or at least work as we know it. All types of activities from all walks of life can offer advice about how to deal with stressful situations and stay productive. Here's how to keep cool under pressure.
Some people think pulling pranks in the office is the height of hilarity. But they should remember that what they view as funny may not be viewed that way by those on the receiving end. There are many opportunities in the workplace for a joke to backfire. Before you think about pulling a prank, think it through.
Absentee leaders are managers who are physically present but psychologically absent. They are incompetent and disengaged, to the extent that they don't support their teams adequately. If you have an absentee manager (and don’t have the luxury of seeking another position), here's how you can try to handle the situation.
If you want to be taken seriously at work, you should pay careful attention to your grammar and punctuation in proposals, formal emails, instructions, presentations, blog posts, resumes—pretty much any important written communication. If you frequently make style and usage mistakes, your credibility can take a hit.
You’ve probably heard the claim that we use only 10% of our brains. That's a total myth, but it’s not hard to understand why it would take hold: Who hasn’t wondered how we could do more in less time and with less effort? The reality is that most everyone can become more productive by following some simple tips.