Naomi Karten is a highly experienced speaker and seminar leader who draws from her psychology and IT backgrounds to help organizations improve customer satisfaction, manage change, and strengthen teamwork. She has delivered seminars and keynotes to more than 100,000 people internationally. Naomi's newest books are Presentation Skills for Technical Professionals and Changing How You Manage and Communicate Change. Her other books and ebooks include Managing Expectations, Communication Gaps and How to Close Them, and How to Survive, Excel and Advance as an Introvert. Readers have described her newsletter, Perceptions & Realities, as lively, informative, and a breath of fresh air. She is a regular columnist for TechWell.com. When not working, Naomi's passion is skiing deep powder. Contact her at [email protected] or via her Web site, www.nkarten.com.
Some people think pulling pranks in the office is the height of hilarity. But they should remember that what they view as funny may not be viewed that way by those on the receiving end. There are many opportunities in the workplace for a joke to backfire. Before you think about pulling a prank, think it through.
Absentee leaders are managers who are physically present but psychologically absent. They are incompetent and disengaged, to the extent that they don't support their teams adequately. If you have an absentee manager (and don’t have the luxury of seeking another position), here's how you can try to handle the situation.
If you want to be taken seriously at work, you should pay careful attention to your grammar and punctuation in proposals, formal emails, instructions, presentations, blog posts, resumes—pretty much any important written communication. If you frequently make style and usage mistakes, your credibility can take a hit.
You’ve probably heard the claim that we use only 10% of our brains. That's a total myth, but it’s not hard to understand why it would take hold: Who hasn’t wondered how we could do more in less time and with less effort? The reality is that most everyone can become more productive by following some simple tips.
You may be totally serious about your job yet give the impression that you’re not. Laughter and fun help some people tackle the high-priority, stress-inducing problems they face every day, but it can also be misinterpreted by others that they aren't taking their work seriously. How are people perceiving your behavior?
It seems like the only way some customers know how to communicate is to accuse, complain, and verbally attack. This only gets worse if there are delays. But when you do your best to build trust with customers early on, they are more likely to accept explanations about setbacks, even if they don’t fully understand them.
The tendency to look back and think you know what contributed to a success is called survivorship bias. It occurs when you make a decision or take some action based on past successes while ignoring past failures. That's why it's important to approach reports of successful projects with a healthy dose of skepticism.