communication
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Tapping into the Power of Introverts in IT Introverts—those who rarely talk to others, seldom engage socially, and answer questions only when asked—can be the strongest contributors on a team, but only if they’re engaged effectively. Here are some tactics that can help leverage the enormous strengths of the quiet ones on your team. |
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The Communication Trap Posed by CertaintyCertainty is a potentially dangerous mental flaw when we assume we know what others are thinking. It’s in situations of absolute certainty that we’re most likely to be wrong. When you're facing a problem, ask yourself if you’re sure you understand what the problem is—and ask for clarification. | 
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How Testers Can Communicate More Effectively As testers, our role has been described as similar to car headlights. Although we illuminate the project and provide advance warning of risks, we’re definitely not in the driver’s seat. For this reason, communication skills are critical to our profession. Read on to become an effective communicator. |
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Growing into Leadership in Software Testing When considering leadership in testing, before leading others, try leading yourself. Don’t do typical “leader” stuff. Instead, look at what you do as a professional. How polished are your technical skills? How about your communication and interpersonal skills? What do you do to make yourself better? |
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How to Get People to Read Your EmailBusy people—and even those who are not so busy—lack the patience to wade through endless emails, so you have to be clear, concise, and considerate if you want yours to be read. There are many ways you can communicate more easily and effectively, and Naomi Karten compiles some good ideas here. |
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Six Focus Areas for Effective Test ManagementFor a test manager to be effective, Mukesh Sharma says six important areas must come together: domain focus, test expertise, leadership style, management practices, proactivity quotient, and communication protocols. Read on to learn how to become a well-rounded test manager in these areas. | 
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How to End Disputes GracefullyGiven the many points of view in any work effort, disputes may be inevitable. The challenge is to gracefully terminate these disputes with none of the parties suffering black eyes or bruised egos. When you find yourself embroiled in a divisive difference of opinion, here are some things to try. |
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Understanding the Pace of Change: How to Stay Relevant in Your RoleThe rate at which we need to change and the speed of change are much greater than they used to be. We don't have as much time to get as deep in our skills, and we need to be more comfortable being generalists and picking up new skills, technologies, and processes quickly. Read on to stay relevant. | 
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