communication
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Help New Employees Get Off to a Good StartWhen there’s no formal plan for helping new employees get started, those first few days can be mighty awkward. And no one wants mind-numbing orientation presentations. Naomi Karten provides some ideas you can implement to make new hires feel welcome, even before their first day at your workplace. | 
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Get Rid of Your Annoying MannerismsWe all have mannerisms: things we say or do that are harmless but that might annoy others. These could be physical mannerisms such as cracking your knuckles, adjusting your glasses, or twisting your hair, or vocal mannerisms, such as "like," "um," or "uh." How can you avoid these silly affectations? |
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Dealing with Jerks at WorkWhen someone bugs you, it’s tempting to characterize that person as a jerk. But is the person truly a jerk, or is it just some aspect of the person’s behavior that’s annoying? What, actually, makes someone a jerk? Naomi Karten defines a jerk's characteristics and tells you how to deal with them. |
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Chat Apps Overtake SMS Messaging for the First Time WorldwideSome popular chat apps have surpassed traditional SMS in the number of text messages received worldwide. Last year, for the first time more messages were sent with apps—such as WhatsApp and Viber, iMessage and BBM—than with regular texting. But will this be a disaster for mobile carriers? | 
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Become a Good Listener to Your TeammatesIf teammates or customers view you as a poor listener, it’s unlikely they’re going to tell you. Instead, they'll let their impression of you color their attitude toward you and their satisfaction with your work. But you can avoid that. Naomi Karten gives you advice on becoming a good listener. |
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Are You a Micromanager?There's a difference between hands-on management, which can be positive, and micromanagement, which means you must make every decision, you take a lead role in all significant tasks, and you ignore others' ideas. Naomi Karten reveals more warning signs—plus ways to deal with being a micromanager. |
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Tips for Managing Conflict You can’t avoid conflict at work. Once differences surface, a catalyst for serious conflict is the tendency for the parties to treat their differences as a zero sum game: For one party to win, the other has to lose. It doesn't have to be that way. Naomi Karten gives some tips for managing conflict. |
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Why People on Agile Teams Need FeedbackAgile teams work by continually improving, and feedback is essential for agile methods to work well. Giving feedback to your team members and peers is hard, and receiving it is sometimes harder, especially when it’s not delivered with the right amount of thought. | 
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