communication
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Apologizing: Good Idea or Means to Manipulate?An apology can defuse anger, restore goodwill, and mend damaged relationships. And, often, an apology is just the right thing to do. Research shows that apologies in innocuous situations can counteract annoyed responses, and some hospitals have even established medical apology programs. | 
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Working on Writing BetterTechnical professionals write code, test plans, requirements documents, and documentation. They write blogs. They write countless email messages. They certainly tweet a lot. But quantity doesn’t equate to quality. |
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