leadership

Continuing from my previous list, here are six more effective habits of indispensable IT pros. These effective habits center on embracing big data, taking thankless jobs, playing nice with others, and making yourself valuable to internal and external groups.

An interesting paradox many project teams face is that while collaboration is highly valued, collaboration often takes the form of one of the biggest time wasters humans have ever invented—meetings. Kent McDonald explores effective approaches to leading an effective meeting.

It’s bad enough contending with rudeness outside of work. But when you have to deal with it at work—whether from customers, managers, coworkers, or anyone else—it’s especially annoying. Naomi Karten offers some helpful tips to respond to rude people.

While agile is almost universally hailed, the majority of executives only have a "superficial" understanding of the methodology. Steve Vaughn explains that this level of understanding by upper management is a serious impediment to the necessary culture change that needs to take place.

Many managers claim to have an open-door policy. But if you take a glimpse inside their offices, you'll see that they're rarely there. Naomi Karten explains that if you’re a manager, it’s important to foster a culture that promotes idea exchange and open dialogue.

The jobs-to-be-done (JTBD) theory is intended to help stakeholders think about their products and services by considering how their customers like to use them. Kent McDonald delves into the JTBD theory and its benefits to a product delivery team.