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leadership

Manager with megaphone communicating with employees During Times of Major Change, Keep People Informed

During times of major change, readily available information can help reduce the fears of those affected about what it means for them. If you’re involved in implementing change, it’s wise to keep people informed—not just about the change itself, but also about its impact on processes, responsibilities, and expectations.

Naomi Karten's picture
Naomi Karten
Hands nurturing a plant The Manager’s Role on a Self-Organizing Agile Team

Scrum and other agile methods focus on team roles and dynamics, and because of the emphasis on self-organizing teams, there’s sometimes a misconception that there’s no need for a manager. In reality, good people management can help an agile team thrive—the manager just has to know how to empower the team.

Steve Berczuk's picture
Steve Berczuk
Leader helping someone up 5 Myths and Misconceptions about Leadership

It’s a common myth that leaders are born, not made. Even so-called natural leaders have plenty to learn about handling the kinds of challenges and problems they’ll have to face, and many others grow into the role. Let's explore this misconception and four others to learn that anyone with the drive can be a leader.

Naomi Karten's picture
Naomi Karten
Person giving someone a flower Creating a Culture of Kindness

Employees tend to follow the model set from above, treating each other and their customers the way they’re treated by their superiors. Leaders set the tone for the entire organization, and that means that kindness starts at the top. But whatever level you're at, you can create a culture of kindness for everyone.

Naomi Karten's picture
Naomi Karten
ducks in a row What It Takes to Be an Effective Leader in Software Testing

Similar to the discussion of “How much test automation do I need?” the answer often depends on your team’s makeup and what sort of product you’re making. There isn’t a perfect equation, but there are still general, proven qualities that lead to better software and happier software testers.

Josiah Renaudin's picture
Josiah Renaudin
Pack of lions How You Can Help the Human Animals in Your Group Thrive

On our teams, we deal with many individuals with diverse perspectives. It's not always easy, but we are animals, and many animals live and work—and are only able to survive—in teams. You can look to how animals interact with and react to each other to see how we, as human animals, can not just survive, but thrive.

Isabel Evans's picture
Isabel Evans
Listening Want to Be a More Effective Leader? Conduct a Listening Tour

Leaders who are moving into a new position should hold what’s called a listening tour. This lets the person doing the touring hear what’s on the minds of subordinates or team members. It helps a new leader get the lay of the land while also allowing the people they’ll be leading to express their thoughts or concerns.

Naomi Karten's picture
Naomi Karten
Airplane in sky amid turbulence Managing the Turbulence of Organizational Change

In times of major change, particularly organizational change, it's normal for people involved to experience turbulence, including anxiety, anger, or uncertainty. If you’re overseeing a change, how you communicate with those affected can significantly decrease—or increase—the duration and intensity of that turbulence.

Naomi Karten's picture
Naomi Karten