leadership
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Recognizing and Reversing a Culture of BlameA culture of blame is one in which people are reluctant to accept responsibility for things that go wrong. Finger-pointing becomes an automatic response. It's nearly impossible for one person to reverse a culture of blame alone, but it is possible to demonstrate on a small scale what appropriate behavior looks like. | 
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Handling the Emotional Turmoil of Organizational ChangeChaos, confusion, and emotional turmoil are not unusual during major organizational change. Nevertheless, even people at the top sometimes minimize the impact of the change on employees—and on themselves. Worse, they sometimes do so dismissively. It's important not to underestimate the challenge of managing change. |
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During Times of Major Change, Keep People InformedDuring times of major change, readily available information can help reduce the fears of those affected about what it means for them. If you’re involved in implementing change, it’s wise to keep people informed—not just about the change itself, but also about its impact on processes, responsibilities, and expectations. |
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The Manager’s Role on a Self-Organizing Agile TeamScrum and other agile methods focus on team roles and dynamics, and because of the emphasis on self-organizing teams, there’s sometimes a misconception that there’s no need for a manager. In reality, good people management can help an agile team thrive—the manager just has to know how to empower the team. | 
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5 Myths and Misconceptions about LeadershipIt’s a common myth that leaders are born, not made. Even so-called natural leaders have plenty to learn about handling the kinds of challenges and problems they’ll have to face, and many others grow into the role. Let's explore this misconception and four others to learn that anyone with the drive can be a leader. |
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Creating a Culture of KindnessEmployees tend to follow the model set from above, treating each other and their customers the way they’re treated by their superiors. Leaders set the tone for the entire organization, and that means that kindness starts at the top. But whatever level you're at, you can create a culture of kindness for everyone. |
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What It Takes to Be an Effective Leader in Software Testing Similar to the discussion of “How much test automation do I need?” the answer often depends on your team’s makeup and what sort of product you’re making. There isn’t a perfect equation, but there are still general, proven qualities that lead to better software and happier software testers. |
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How You Can Help the Human Animals in Your Group ThriveOn our teams, we deal with many individuals with diverse perspectives. It's not always easy, but we are animals, and many animals live and work—and are only able to survive—in teams. You can look to how animals interact with and react to each other to see how we, as human animals, can not just survive, but thrive. | 
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