communication
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How to Work with Defensive People It’s irritating to work with people who are always defensive. These are the people who, when things don’t work out as planned, are quick to blame circumstances, bad luck, or the people they work with. But if you can gain the trust of defensive people, you and the work you do together will benefit. |
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The Value of “What’s Unique about” Questions in Information GatheringA highly effective angle for drawing useful information from customers is the “What’s unique about…?” question. What’s unique about this problem? What’s unique about your current process? What’s unique about your company? You're likely to get a deeper understanding of what your customer wants. |
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Applying Emotional Intelligence to Your Testing Is software testing an emotional activity? Think about the range of emotions we feel when undertaking our role. What emotional intelligence tries to teach us is how to identify and respond to these emotions in the most productive way possible. Read on to learn how to use emotional intelligence. |
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Early Testing Questions for Mobile AppsA mobile app tester should take early actions to gain a better understanding of the product. What test verification and validation actions has the developer taken? Has the developer implemented static code-analysis testing? What risks exist for the product? Read on for more test-planning questions. | 
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You Can Develop Executive Presence—at Any Level Although executive presence is something executives should have for success, it’s a demeanor people at all levels can benefit from acquiring, both to be effective in their current positions and to advance. Read on to find out what qualities entail executive presence and how you can cultivate them. |
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Twitter’s New Analytics Feature Reveals Your Social ReachWith the introduction of Twitter’s analytics, everyone—not just advertisers or verified users—now has a way to measure the reach of their social media campaigns without cost. This new metrics offering will help people understand their online impact and fine-tune their communication strategies. | 
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Are You a Bad Boss? Here’s How to Know If reading articles about how to be a good boss were all it took to be one, there wouldn’t be so many articles about how to survive a horrible boss. The trouble is that the bad bosses usually don’t know they’re bad. But there are clues. Read on to see if you exhibit any of these bad-boss behaviors. |
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Effective—and Possibly Crazy—Tips for Persuading Anyone Not a day goes by that you don’t have occasion to try to persuade others, whether it’s for something big like canceling a project or something inconsequential like deciding where to go for lunch. Read on for tips to help convince people and get them on your side, both on a team and outside work. |
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