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listening

Large black dog sitting and listening Simple Ways to Become a Great Listener

In this era of multitasking, you probably excel at listening even as you do other things. But it’s not enough to be skilled at listening if, in the process, you convey the impression that you’re not listening. Make sure the people you're communicating with know you're listening to them by employing these simple tips.

Naomi Karten's picture
Naomi Karten
Rabbit with its ears up, photo by Vincent van Zalinge The 5 Levels of Listening: Which Does Your Team Practice?

The ways we listen—and not listen—are detailed in the Five Levels of Listening model, which goes from most distracted to most focused. Ideally, we’d all practice the fifth level: empathic listening, where we try to understand what matters to the person who is speaking, delaying our problem-solving and responsiveness.

Steve Berczuk's picture
Steve Berczuk
Listening Want to Be a More Effective Leader? Conduct a Listening Tour

Leaders who are moving into a new position should hold what’s called a listening tour. This lets the person doing the touring hear what’s on the minds of subordinates or team members. It helps a new leader get the lay of the land while also allowing the people they’ll be leading to express their thoughts or concerns.

Naomi Karten's picture
Naomi Karten
Woman listening Develop Your Listening Skills to Become a Better Leader

Listening is key to effective people management and professional mastery, but it may be the most underrated leadership skill. Having a model for what good listening is, and some techniques to practice, can help you become not only a better listener, but also a better leader and learner.

Steve Berczuk's picture
Steve Berczuk