problem solving | TechWell

problem solving

Agile team members putting together puzzle pieces Solving Problems and Seeking Solutions on an Agile Team

While teams are composed of individuals, all of whom solve problems and make decisions, people on consistently successful teams understand that they can be more effective when the focus is on the team, not the individual. Making the best decisions collectively delivers the most value to customers in the long run.

Steve Berczuk's picture
Steve Berczuk
Team members having a productive conversation in a meeting 3 Ideas to Prevent ‘All Talk and No Action’ Meetings

When many people are speaking in a meeting but it never translates into meaningful actions later on, it can leave us frustrated. But with some planning and collaboration, we can facilitate ways to make it easier for people to communicate better. Here are three ideas for a little less conversation, a little more action.

Barbara Kephart's picture
Barbara Kephart
Smiling woman holding a large box, photo by bruce mars Thinking Inside the Box before Venturing Outside It

In their rush to solve a problem, teams often overlook conventional methods in favor of out-of-the-box ideas. But sometimes, the old standbys—thinking first, reviewing criteria, and asking questions—work the best. Before jumping to creative tactics, start by examining the possibilities readily available inside the box.

Naomi Karten's picture
Naomi Karten
A pair of eyeglasses in front of a computer with code on the screen Does Testing Truly Improve Software?

Without revealing problems, there is no problem-solving, since we can't solve something we aren’t aware of. Each solved problem is one fewer problem in the software—and the software is improved each time a problem is removed. But it's not testing alone that improves software. So when does that happen?

Ingo Philipp's picture
Ingo Philipp
Man holding a light bulb Revitalize Your Problem-Solving by Conducting a Solution Analysis

When you're solving a problem, it's a good idea to analyze a solution you come up with before implementing it. One way to do that is to ask what’s good about a proposed solution and what’s bad about it, focusing in particular on the impact of the solution. This way you can be sure you've thought everything through.

Naomi Karten's picture
Naomi Karten
Problem management Are You Problem Solving When You Should Try Problem Managing?

Usually in our projects, our goal is problem-solving. We find the root cause of a problem and experiment until we eradicate it. But is solving always the right path? Sometimes, our problems are temporary and only require a patch. In those cases, problem managing is probably the better choice.

Johanna Rothman's picture
Johanna Rothman
When the Solution Is Worse Than the Problem

Almost everyone can think of solutions that proved to be worse than the problems they were intended to solve. Somehow, we often fall short in anticipating what can possibly go wrong. That’s why wise problem-solvers strive to minimize unintended consequences by asking: What haven’t we thought of?

Naomi Karten's picture
Naomi Karten
Why Problems Are Good

Many large enterprise technology systems have suffered incidents that had significant impact to the customers as well as the firm itself. But experienced IT professionals know that learning from our mistakes is good, and so, too, is harnessing the lessons learned from a serious incident or problem.

Bob Aiello's picture
Bob Aiello