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technical support

What Has Changed Since Support for Windows XP Was Retired?

April 8 marked the end of Microsoft's official support for its most successful operating system, Windows XP. However, 25 percent of desktop operating system users still run it, and Microsoft just released a security patch that supports it. What's really changed with XP for developers and testers?

Mukesh Sharma's picture
Mukesh Sharma
Concierge Tech Support: A New Name for an Old Concept

Let’s face it, helping an executive in your company isn’t really a request—it’s a requirement. Eric Bloom looks at the idea of Concierge Technical Support and what you can do administratively to properly plan and budget for high-end technical support requests.

Eric Bloom's picture
Eric Bloom