New technologies such as big data, the Internet of Things, and enhanced mobile capabilities call for new processes. Today, IT departments must have a deeper understanding of the businesses they serve, the professions they automate, and how technology is best employed—from a business perspective.
The topic of IT–business alignment is a subject that has been discussed, debated, theorized, and proceduralized for decades. Why is it still a topic at all? Well, mainly because of differing beliefs about IT’s job function. How do you define the relationship between IT and the overall organization?
Manual procedures are rarely used today. On the upside, computerization has dramatically increased employee productivity and reduced the cost of automation. On the downside, a company cannot run without it. This means that IT operations are crucial to company success—not just a necessary evil.
If training budgets don’t exist, there is a wealth of free and informative instructional material available on YouTube and through massive open online courses (MOOCs), free vendor web seminars, white papers, and other related sources. You can still construct a well-orchestrated training curriculum.
This is a fascinating time to observe the role of CIO due to the many important forces simultaneously driving CIO selection criteria in different directions. The combination of data security and new IT trends may lead to the hiring of CIOs with a tech background first and business knowledge second.
While supporting multiple devices certainly has its business advantages, it also means the need for knowledge of multiple operating systems, device-specific idiosyncrasies, and having to hire or train staff for the skills necessary to perform the required tasks. Eric Bloom addresses these concerns.
Conventional wisdom suggests that technical training should be provided just before its actual business use. The theory is that if you provide the training too soon, the person will not remember much of what was taught. But at its best, technical training is not an event—it’s a process.