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stakeholders

Person browsing at a bookstore Are You Forgetting a Stakeholder?

Technology allows amazing innovations to optimize business and deliver new and better services, but if you don’t carefully consider your entire user community, innovations may cost you business. When designing for stakeholders, don't stop at the obvious cases—or else you may find that you forgot an important customer.

Payson Hall's picture
Payson Hall
Project sponsor When You Should Get Your Project Sponsor Involved

If there are decisions to be made on a project, the project manager may think he's helping by going directly to the customer to get her opinion. But project sponsors represent the organization, and they should be consulted before any significant decisions are made. Do you know when you should get the sponsor involved?

Payson Hall's picture
Payson Hall
Stop Being Difficult! How to Deal with Passive Aggressive Stakeholders

Project teams have to learn to manage the difficult personalities they encounter on a project. The key is to identify which type of personality you are dealing with, then quickly apply approaches to smooth over the situation. Here are some tips for handling passive aggressive stakeholders' concerns.

Joy Beatty's picture
Joy Beatty
Apple Announces 45 Billion Apps Downloaded, $9 Billion to Developers

Apple announced in its Q2 earnings call to investors this week that app downloads have passed the 45 billion milestone, only four months after hitting the 40 billion mark in January. To date, the company has paid out to developers more than $9 billion—half of that in the last year alone.

Beth Romanik's picture
Beth Romanik
Brainstorming: A Great Tool for Business Analysts and Everyone

Brainstorming is an extremely useful tool in business analysis. In order to yield maximum results, brainstorming sessions need to be well planned and consider the needs and preferences of the attendees. Adrian Reed provides useful tips for preparing a brainstorming session.

Adrian Reed's picture
Adrian Reed
Resilience and the Softer Side of Business Analysis

Business analysis is a wide and varied discipline that relies on the practitioner's honing and developing skills in a number of areas. Adrian Reed looks at an important business analysis attribute that is rarely talked about—resilience.

Adrian Reed's picture
Adrian Reed
Clean Language in Business Analysis

Clean Language originated within the discipline of therapy and focuses on understanding other people’s personal metaphors. It can help business analysts to form better questions and prevent inadvertently leading or pre-supposing a solution.

Adrian Reed's picture
Adrian Reed
Dodging the Requirements Hazard

Tacit knowledge includes the knowledge that business stakeholders possess that isn’t codified or written down anywhere—and information they don’t even know they possess. The challenge for business analysts is that it is essential to get at this type of information in order to write requirements.

Adrian Reed's picture
Adrian Reed