Make sure that your change management process is clearly outlined at the beginning of a project and use it when there are unforced errors to get concessions from a vendor when the fault is clearly on their side.
Payson Hall is a consulting project manager for Catalysis Group, Inc. in Sacramento, California. Payson consults on project management issues and teaches project management. Email Payson at [email protected]. Follow him on twitter at @paysonhall.
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Because of vendor firm expertise at blame management, clients need to be vigilant and proactive about managing systems integration efforts.
If you are aware of your vendor’s motivations it helps you understand their behavior and can be a real asset when you negotiate with them.
When a project manager is confused, sometimes the problem is the situation and not the PM.
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