people management | TechWell

people management

Agile servant leader nurturing three small plants To Be a Good Leader, Become a Better Servant

Wanting to serve others—not wanting them to serve you—is one of the best signs of an effective leader. Being a leader is also not about doing more of the work or being the most technical person on your team. Rather, it's actually about giving up some of your work to help others grow. Here's what else good leaders do.

Owen Gotimer's picture
Owen Gotimer
Cute dog wearing a disguise with a fake nose and glasses Beware Confidence Masquerading as Competence

Self-confidence is essential to tackling difficult problems. Where we need to be careful is not being falsely overconfident. What’s behind that overconfidence can either help or hinder your solving issues and achieving a good result. Here's how to make sure that confidence is backed up by competence in your team.

Steve Berczuk's picture
Steve Berczuk
Person in an office wearing noise-canceling headphones Are Headphones Hindering Your Office Communication?

With all the chatter going on in offices, people often turn to headphones to block out the noise and be able to concentrate. Noise-canceling headphones block out distractions, but they can also block out communication. It may be a good idea to set some boundaries for their use so employees can still collaborate.

Naomi Karten's picture
Naomi Karten
Sign saying "You got this" next to a laptop Brain Hacks to Engineer an Agile Transformation

When we are presented with a decision, the subconscious determines what we’re most emotionally comfortable with, then fills in the gaps to justify choosing it. In other words: Our brains lie to us. Then how can we ever get out of our comfort zone? Believe in change and take an agile approach to incremental adoption.

Chris Murman's picture
Chris Murman
Man wearing Birkenstock sandals When Casual Dress Is a Little Too Casual

Some companies are shifting to a more casual dress code. This can lead to a more relaxed atmosphere, but what if an employee takes it a little too far? Don't let that be you. It's a good idea, especially if you're new to an organization, to observe the corporate culture, including the norms and expected behaviors.

Naomi Karten's picture
Naomi Karten
Customer support team member Standing Up Your Product Help Desk

Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively.

Brianne O'Brien's picture
Brianne O'Brien
Game pieces with one leader in the front Advice for New Leaders

One of the more challenging tasks for a new leader is joining a new organization. There is an interesting balance that must be struck in making it clear that there’s a new sheriff in town without being disrespectful or dismissive of your predecessor and the organization they established. Here's how to get it right.

Payson Hall's picture
Payson Hall
Woman sitting in a job interview What Else Should I Be Asking You, and Other Job Interview Questions

It can be tricky to know just what you should be asking a candidate during a job interview, even if you know about the position and its requirements. Try making a list of potential questions, allowing enough flexibility to choose in the moment and as the candidate’s responses warrant. Here's what should be on it.

Naomi Karten's picture
Naomi Karten