people management | TechWell

people management

Red "Emergency pull" lever How to Manage Effectively during a Company Crisis

Regardless of the size and scope of a crisis, any hope of resolving it quickly is made worse by something that often happens: when those in charge handle the situation poorly, such as going into denial, blaming others, or trying to resolve the situation secretly. Here's how you should deal with a company crisis.

Naomi Karten's picture
Naomi Karten
People applauding near a medal saying "2018" Top 10 TechWell Insights Stories of 2018

Many teams are embracing new practices, and several of last year's most-read stories reflect that, with topics such as AI, DevOps, and continuous testing. But it looks like lots of teams also want to get back to basics, because guides to tried-and-true agile and testing methods also ranked high. Check out the roundup.

Beth Romanik's picture
Beth Romanik
Sign saying "For hire" Failing to Staff Turnover: A False Economy

If a team member leaves without notice, it slows down a project and puts stress on everyone else as you wait for a replacement. There's not much we can do with surprises, but why don’t we do a better job of planning for those we know are going to leave? Building in some overlap for knowledge transfer should be a given.

Payson Hall's picture
Payson Hall
Man shaking client's hand To Serve Clients Better, Learn Their Perspective

If your goal is to improve service delivery to your customers, it's a good idea to ask for and incorporate input from those very customers. Invite your clients to outline priorities, get clarification on points that confuse them, and vent frustrations. They'll appreciate being heard, and you'll both learn a lot.

Naomi Karten's picture
Naomi Karten
Team members having a productive conversation in a meeting 3 Ideas to Prevent ‘All Talk and No Action’ Meetings

When many people are speaking in a meeting but it never translates into meaningful actions later on, it can leave us frustrated. But with some planning and collaboration, we can facilitate ways to make it easier for people to communicate better. Here are three ideas for a little less conversation, a little more action.

Barbara Kephart's picture
Barbara Kephart
Woman with her finger of her lips in a shushing gesture Use Silence as a Powerful Tool to Get Feedback

If you want feedback from your users, sometimes the best technique for gathering information is staying silent. After someone responds to your question, instead of continuing the conversation, just pause. This encourages the other person to keep talking, and that's when you may get the most valuable information.

Naomi Karten's picture
Naomi Karten
Sand falling through an hourglass Does Your Boss Waste Your Time?

It's good to eliminate any time-wasting practices, but that can be tricky when they come from your boss. Manager-imposed time wasters include micromanaging, holding unneeded meetings, requiring unnecessary status reports, and issuing ambiguous instructions. Here's how to broach the subject and get some time back.

Naomi Karten's picture
Naomi Karten
Large black dog sitting and listening Simple Ways to Become a Great Listener

In this era of multitasking, you probably excel at listening even as you do other things. But it’s not enough to be skilled at listening if, in the process, you convey the impression that you’re not listening. Make sure the people you're communicating with know you're listening to them by employing these simple tips.

Naomi Karten's picture
Naomi Karten