people management
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Breaking the Cycle of Bad ScrumWhen practiced well, Scrum can empower people, teams, and organizations to solve complex problems and deliver value to their customers. But bad Scrum does the opposite. If team members or leaders don't embrace Scrum values, it can be oppressive and create tension. Here's how you can prevent bad Scrum from taking hold. | 
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Dealing with a Difficult Person at WorkSometimes, when a coworker or customer behaves in an offensive manner, it’s not the totality of that person’s character. They may be coping with circumstances you're not aware of. Before you react to someone's behavior, strive to understand if there's something else behind it. It will improve your relationships. | 
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How to Keep Employee Engagement High on Difficult ProjectsHaving engaged employees is about more than having happy workers. Research shows that engagement is also one of the most important factors for giving a company a competitive edge. This is why it is so important to identify issues of demotivation and act on them as soon as possible in order to keep employees motivated. | 
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Lessons from the CIA’s K9 Training Program Do you want to improve your internal training programs or perhaps update your skills via e-learning? You can pick up some valuable clues from the CIA’s K9 explosive detection training program. Pamela Rentz highlights some of the CIA’s top training tips that work for humans as well as canines. |
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Acknowledging Employees’ Efforts: So Easy, So ImportantAcknowledgement is one of the most important things a manager can do. Research suggests that most people are more motivated by being told what they’re doing right than what they’re doing wrong. Recognition of small, everyday efforts and routine accomplishments make a difference in how employees feel about their work. |
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How You Can Help the Human Animals in Your Group ThriveOn our teams, we deal with many individuals with diverse perspectives. It's not always easy, but we are animals, and many animals live and work—and are only able to survive—in teams. You can look to how animals interact with and react to each other to see how we, as human animals, can not just survive, but thrive. | 
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How to Deal with a Manipulative CoworkerManipulation in the workplace can take many forms. It often manifests as one person turning coworkers against each other, spreading rumors, or making people feel insecure—either for the person's own benefit or just for entertainment. If you witness this destructive behavior, there are things you can do to stop it. |
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How to Get Management to Really Consider Your IdeasA key to getting management buy-in is identifying the issues that matter most to those at the top, then documenting and communicating how your services, products, or projects can address those issues. Like everyone else, executives want to succeed. Here's how you can build a persuasive case. |
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