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The Sound of Expertise At the beginning of our careers, we know a little bit of theory and have a little bit of practice but worry that the “adults” around us are going to embarrass us when they realize we don’t know everything about everything. |
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User Participation Is Essential to Diagnosis and Problem Solving The role of IT professionals is to help users get the most value from their systems. If IT systems aren’t working efficiently or correctly, it isn’t just an “IT Problem” and the nice folks in IT can’t solve it effectively without user participation. |
