Strong quality assurance professional with a Master’s Degree focused in Quality Management from Eastern Michigan University and CTFL & CTAL-TA certifications from ASTQB. I've also earned my BSBE from East Carolina University.
Experienced Senior Quality Assurance Analyst with a demonstrated history of working in the financial services industry. Skilled in Testing Principles, Customer Acquisition, Team Building, Contact Centers, Sales Presentations, and ROI Optimization.