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people metrics

Comparing apples and oranges Why Process Standardization Is a Terrible Idea

Having a standard process everyone uses makes sense in theory. You could compare metrics and progress across teams and projects. But it practice, it becomes like comparing apples and oranges. Teams aren't all the same, and neither are projects. Each team need its own optimized way to deliver value.

Johanna Rothman's picture
Johanna Rothman
Feedback Challenges in Self-Organizing Teams

Self-organizing agile teams can present challenges when you want to give individual feedback. Everyone can see the results of what the team accomplished, but the contribution of each person is less apparent. Steve Berczuk has tips for managers and team members on noticing and getting noticed on agile teams.

Steve Berczuk's picture
Steve Berczuk
How to Deal with an Underperforming Employee (without Making It Awkward)

Sometimes, an employee's ability just falls short of what your team needs. Talking to an employee about his performance can be uncomfortable, but it doesn't need to be. You need to make sure they know what’s expected of them, what kind of improvements you’re seeking, and how you’ll gauge their improvements.

Naomi Karten's picture
Naomi Karten
The Risk of Negative Customer Experiences

If people have a positive customer experience, they tell a few friends, but if they have a negative one, they tell everyone—and now that social media have made sharing so easy, no flaw, delay, or mistake seems too small to complain about. More than ever, it's important to create positive customer experiences.

Naomi Karten's picture
Naomi Karten
Six-Hour Workdays: As Great As They Sound?

Companies in Sweden are experimenting with shifting to a six-hour workday. If employees have less time to do their work, they won't dabble in personal, time-wasting activities, so the same amount of work will still get done as in an eight-hour workday—or so the thinking goes. Would you try a six-hour workday?

Naomi Karten's picture
Naomi Karten
Make Sure Measuring Agile Metrics Is Really Leading to Improvement

In your quest to figure out how your team is doing with its agile process, gathering data can be useful—as long as it does not add significant overhead to your project or get in the way of delivering customer value. Don't let the desire to quantify your improvement get in the way of improving.

Steve Berczuk's picture
Steve Berczuk
A Quicker, More Effective Hiring Solution Is on the Way

Given the increasing demand for software talent, hiring is a big task in the IT world. But a startup has an idea for a platform that would help bring objectivity to the entire hiring process, from data collection to skill assessment to prospect evaluation. Would you trust your hiring to the cloud?

Mukesh Sharma's picture
Mukesh Sharma
Avoid Predictable Staffing Mistakes in an Economic Recovery

An economic downturn puts pressure on management to control costs, and sometimes, not much can be done about that. But it's important not to carry these penny-pinching habits into a recovery. There are observable patterns to labor costs that can help predict problems likely to happen in 2015.

Payson Hall's picture
Payson Hall