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feedback

Manager giving an employee critical feedback How to Give Tough Feedback

It's not easy to give tough feedback. But delaying, withholding, or sugarcoating critical feedback is ultimately a disservice—to the individual, the team, and the work involved. Giving timely, constructive feedback is one of the most important roles of any manager. Here’s how to handle these delicate situations.

Naomi Karten's picture
Naomi Karten
Two agile team members exchanging feedback in a retrospective 6 Ways to Share Negative Feedback in a Retrospective

Negative feedback has the greatest potential to help people change in areas that can have a lasting impact. But sharing negative experiences and criticism can often be a challenge and may cause more harm than good. Here are six tips for sharing negative experiences effectively and building trust along the way.

Alan Crouch's picture
Alan Crouch
Silver stopwatch Getting Faster Pull Requests in an Agile Environment

Pull requests may not seem to fit into agile development, but they can work well if done right. If you can maintain feedback on your working software from frequent integration, using PRs can help people understand your code. The speed at which PRs can be reviewed depends on three things: context, size, and atomicity.

Steve Berczuk's picture
Steve Berczuk
Road winding through the mountains How to Take the High Road as a Leader

Leaders who invite feedback and then suggest, by word or deed, that only positive feedback is welcome end up ensuring that critical feedback—the kind they really need—will be withheld. If you get feedback from employees that isn't what you wanted to hear, don't act vengeful. Take the high road with your response.

Naomi Karten's picture
Naomi Karten
Woman with her finger of her lips in a shushing gesture Use Silence as a Powerful Tool to Get Feedback

If you want feedback from your users, sometimes the best technique for gathering information is staying silent. After someone responds to your question, instead of continuing the conversation, just pause. This encourages the other person to keep talking, and that's when you may get the most valuable information.

Naomi Karten's picture
Naomi Karten
Apple cut open to reveal an orange inside 6 Signs Your Agile Project Isn’t Really Agile

There's a trend of organizations declaring they are agile without actually changing how they develop software. Declaring that an apple is an orange doesn’t make it so. These six key indicators can help you determine whether your agile project isn’t really agile after all—and give you some solutions to help.

Alan Crouch's picture
Alan Crouch
Coworkers holding up paper feedback speech bubbles Agile for Everything: Taking the Manifesto beyond Software

The values of the Agile Manifesto, while written to apply to software, can form a basis for an adaptive approach to any project. Going from specific to general and inspecting and adapting along the way are great design ideas, no matter what you’re working on. Here's how to use feedback to take agile beyond software.

Steve Berczuk's picture
Steve Berczuk
Clipboard with customer feedback indicating good and bad experiences The Right Way to Respond to Customer Feedback

Due to time constraints and other logistical issues, it’s not always possible to respond to customers about their feedback. But when it is possible, the impact on the customers can be strongly positive if you make your response personal. Here are some things to keep in mind the next time you gather customer feedback.

Naomi Karten's picture
Naomi Karten