communication | TechWell

communication

Red "Emergency pull" lever How to Manage Effectively during a Company Crisis

Regardless of the size and scope of a crisis, any hope of resolving it quickly is made worse by something that often happens: when those in charge handle the situation poorly, such as going into denial, blaming others, or trying to resolve the situation secretly. Here's how you should deal with a company crisis.

Naomi Karten's picture
Naomi Karten
Man shaking client's hand To Serve Clients Better, Learn Their Perspective

If your goal is to improve service delivery to your customers, it's a good idea to ask for and incorporate input from those very customers. Invite your clients to outline priorities, get clarification on points that confuse them, and vent frustrations. They'll appreciate being heard, and you'll both learn a lot.

Naomi Karten's picture
Naomi Karten
Team members having a productive conversation in a meeting 3 Ideas to Prevent ‘All Talk and No Action’ Meetings

When many people are speaking in a meeting but it never translates into meaningful actions later on, it can leave us frustrated. But with some planning and collaboration, we can facilitate ways to make it easier for people to communicate better. Here are three ideas for a little less conversation, a little more action.

Barbara Kephart's picture
Barbara Kephart
Woman with her finger of her lips in a shushing gesture Use Silence as a Powerful Tool to Get Feedback

If you want feedback from your users, sometimes the best technique for gathering information is staying silent. After someone responds to your question, instead of continuing the conversation, just pause. This encourages the other person to keep talking, and that's when you may get the most valuable information.

Naomi Karten's picture
Naomi Karten
Large black dog sitting and listening Simple Ways to Become a Great Listener

In this era of multitasking, you probably excel at listening even as you do other things. But it’s not enough to be skilled at listening if, in the process, you convey the impression that you’re not listening. Make sure the people you're communicating with know you're listening to them by employing these simple tips.

Naomi Karten's picture
Naomi Karten
Man in a business meeting persuading a client What to Keep in Mind If You Want to Be Persuasive

To successfully persuade someone of something, it’s important to keep in mind how you come across to others—when you’re trying to persuade and when you’re not. It's a good idea to build up trust and credibility before you need something, listen to others when they're in need, and think about tailoring your message.

Naomi Karten's picture
Naomi Karten
An airplane in flight, photo by Andrew Palmer What Aircrews Can Teach DevOps Teams

Aircrews learn a set of skills involving a structured way of communicating that breaks down barriers and forces an honest evaluation of the issues. They also automate what they can but still practice their craft over and over again, including what to do during failures. DevOps teams can learn a lot from aircrews.

Peter Varhol's picture
Peter Varhol Gerie Owen
Microphone on a stage for a keynote presentation 4 Lessons from the STARWEST 2018 Keynote Presentations

With a week full of sessions, tutorials, training classes, and events, the STARWEST software testing conference had plenty of takeaways useful for your professional and personal life. Here are four lessons distilled from the conference’s keynote presentations on testing, communication, and directing your career.

Owen Gotimer's picture
Owen Gotimer