process improvement | TechWell

process improvement

Woman shaking hands with a job candidate after a hiring interview An Agile Framework for Improving Your Hiring Process

When hiring, adopting a framework to help you screen candidates can save a lot of time. However, much like adopting Scrum to improve your software development, following a framework won’t magically guarantee perfect results. But a framework will give you the tools to start off better, and to improve over time.

Steve Berczuk's picture
Steve Berczuk
Clipboard with customer feedback indicating good and bad experiences The Right Way to Respond to Customer Feedback

Due to time constraints and other logistical issues, it’s not always possible to respond to customers about their feedback. But when it is possible, the impact on the customers can be strongly positive if you make your response personal. Here are some things to keep in mind the next time you gather customer feedback.

Naomi Karten's picture
Naomi Karten
Smiling woman holding a large box, photo by bruce mars Thinking Inside the Box before Venturing Outside It

In their rush to solve a problem, teams often overlook conventional methods in favor of out-of-the-box ideas. But sometimes, the old standbys—thinking first, reviewing criteria, and asking questions—work the best. Before jumping to creative tactics, start by examining the possibilities readily available inside the box.

Naomi Karten's picture
Naomi Karten
Email icon showing 99 unread messages How to Slim Down Your Bloated Email Inbox

If you're spending too much time checking and answering your email—and frankly, who doesn't feel that way—you may just need to revamp your email routine. Here are some techniques for getting a handle on your messages, including better prioritization and categorization. You may even get to the coveted inbox zero.

Beth Romanik's picture
Beth Romanik
Giant man who grew too quickly 3 Telltale Signs You’re Scaling Agile Too Quickly

When an organization grows quickly, it puts stress on people, processes, and customers. Burnout happens, things fall through the cracks, and defects creep in. Unfortunately, many organizations try to scale agile too quickly, and that often leads to failure. Here are three of the telltale signs you're scaling too fast.

Jeffery Payne's picture
Jeffery Payne
Two men sitting opposite each other, working on their laptops Is Your Agile Team Taking Every Opportunity for Communication?

Scrum events are well-defined points where team members communicate, but they shouldn't be the only times. If you’re not considering coding, tests, and the delivery process as opportunities for a conversation, you are missing an important chance to leverage individuals and interactions, as the Agile Manifesto states.

Steve Berczuk's picture
Steve Berczuk
Tortoise walking slowly through grass, photo by Luca Ambrosi Slow Down to Speed Up

Have you ever heard someone say, “How is it we never have time to do it right but we always have time to do it over?” When we rush to complete work, that's often when errors happen. It may seem counterintuitive, but slowing down may be one of the best ways to get the job done quickly—and right the first time.

Naomi Karten's picture
Naomi Karten
Sign in shop window that says "Sorry, no change" Dealing with a Change-Resistant Manager

With almost any change, whether a trivial adjustment in procedures or a large-scale organizational change, people will vary in their receptiveness to it. But if you and your teammates have some good ideas to improve processes and your manager keeps shutting them down, you may be dealing with a change-resistant manager.

Naomi Karten's picture
Naomi Karten