process improvement | TechWell

process improvement

An airplane in flight, photo by Andrew Palmer What Aircrews Can Teach DevOps Teams

Aircrews learn a set of skills involving a structured way of communicating that breaks down barriers and forces an honest evaluation of the issues. They also automate what they can but still practice their craft over and over again, including what do do during failures. DevOps teams can learn a lot from aircrews.

Peter Varhol's picture
Peter Varhol Gerie Owen
Sketches showing the minimum viable product for a project Why the Minimum Viable Product Matters

The MVP brings tremendous value to a team’s ability to effectively implement agile practices. It also allows us to better understand what “value” actually means to our users and how context changes the meaning. Your MVP must move through your validation and release cycles while still being valuable to your users.

Alan Crouch's picture
Alan Crouch
Bug in a circle with a line through it Stop Hoarding Bugs and Clean Up Your Backlog

Many testing organizations have bugs sitting in their bug-tracking tool gathering dust. The issues aren't high-priority enough to fix immediately, but no one wants to close them because they might get around to fixing them eventually. This is a hoarder mentality! You need to organize and declutter your bug backlog.

Jerry Penner's picture
Jerry Penner
Woman shaking hands with a job candidate after a hiring interview An Agile Framework for Improving Your Hiring Process

When hiring, adopting a framework to help you screen candidates can save a lot of time. However, much like adopting Scrum to improve your software development, following a framework won’t magically guarantee perfect results. But a framework will give you the tools to start off better, and to improve over time.

Steve Berczuk's picture
Steve Berczuk
Clipboard with customer feedback indicating good and bad experiences The Right Way to Respond to Customer Feedback

Due to time constraints and other logistical issues, it’s not always possible to respond to customers about their feedback. But when it is possible, the impact on the customers can be strongly positive if you make your response personal. Here are some things to keep in mind the next time you gather customer feedback.

Naomi Karten's picture
Naomi Karten
Smiling woman holding a large box, photo by bruce mars Thinking Inside the Box before Venturing Outside It

In their rush to solve a problem, teams often overlook conventional methods in favor of out-of-the-box ideas. But sometimes, the old standbys—thinking first, reviewing criteria, and asking questions—work the best. Before jumping to creative tactics, start by examining the possibilities readily available inside the box.

Naomi Karten's picture
Naomi Karten
Email icon showing 99 unread messages How to Slim Down Your Bloated Email Inbox

If you're spending too much time checking and answering your email—and frankly, who doesn't feel that way—you may just need to revamp your email routine. Here are some techniques for getting a handle on your messages, including better prioritization and categorization. You may even get to the coveted inbox zero.

Beth Romanik's picture
Beth Romanik
Giant man who grew too quickly 3 Telltale Signs You’re Scaling Agile Too Quickly

When an organization grows quickly, it puts stress on people, processes, and customers. Burnout happens, things fall through the cracks, and defects creep in. Unfortunately, many organizations try to scale agile too quickly, and that often leads to failure. Here are three of the telltale signs you're scaling too fast.

Jeffery Payne's picture
Jeffery Payne