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The Value of “What’s Unique about” Questions in Information GatheringA highly effective angle for drawing useful information from customers is the “What’s unique about…?” question. What’s unique about this problem? What’s unique about your current process? What’s unique about your company? You're likely to get a deeper understanding of what your customer wants. | 
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Applying Emotional Intelligence to Your Testing Is software testing an emotional activity? Think about the range of emotions we feel when undertaking our role. What emotional intelligence tries to teach us is how to identify and respond to these emotions in the most productive way possible. Read on to learn how to use emotional intelligence. |
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Early Testing Questions for Mobile AppsA mobile app tester should take early actions to gain a better understanding of the product. What test verification and validation actions has the developer taken? Has the developer implemented static code-analysis testing? What risks exist for the product? Read on for more test-planning questions. | 
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User-Acceptance Testing in a Testing Center of ExcellenceTo incorporate the user-acceptance testing function into a testing center of excellence (TCoE), the testing team must develop business-process knowledge coupled with technology and test process expertise. Here are some lessons that will aid in integrating the UAT function as part of the TCoE. | 
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Consider Unleashing Sharks to Test Internet ReliabilityGoogle recently invested $300 million in an undersea cable system that helps with the transmission of Internet data from the west coast of the United States to two cities in Japan. But Google is faced with an unexpected challenge—not from its usual competitors Apple and Facebook, but from sharks. | 
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Does Experience Really Matter?Two of the most high-profile executive appointments recently were Satya Nadella as CEO of Microsoft and Vishal Sikka as CEO of Infosys. Both organizations put their trust in first-time CEOs, which leads us to question: Does experience really matter in today’s business world? |
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Internet Explorer Updates Help Attract Developers and Consumers Competitors have continued to show initiative to innovate, but a fresh update for Internet Explorer 11 has patched twenty-five of the browser’s key vulnerabilities and even added new tools to entice additional developers. Microsoft is making big moves in the browser game. |
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Finger Vein Biometric Authentication Comes to BankingBarclays, a global banking company based in London, has announced that next year the bank will begin offering its corporate banking customers a new biometric security technology that uses finger vein authentication, eliminating the need for PINs and passcodes. | 
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