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People and Teams Stories
User Participation is Essential to Diagnosis and Problem Solving User Participation Is Essential to Diagnosis and Problem Solving

The role of IT professionals is to help users get the most value from their systems. If IT systems aren’t working efficiently or correctly, it isn’t just an “IT Problem” and the nice folks in IT can’t solve it effectively without user participation.

Payson Hall's picture
Payson Hall
It's Not All Engineering It’s Not All Engineering

IT managers often begin their careers as engineers, problem solvers, and innovators.  If you are a technical person who aspires to a management role you must learn to embrace and work with budget and priority constraints.

Payson Hall's picture
Payson Hall
10 Tips for Better Writing 10 Tips for Better Writing

Many people resist writing and are out of practice, but small improvements can make a big difference.  If you would rather go to the dentist than write a one-page report, these tips are for you.

Payson Hall's picture
Payson Hall
What Do Professional Service Providers Want? What Do Professional Service Providers Want?

If you are aware of your vendor’s motivations it helps you understand their behavior and can be a real asset when you negotiate with them.

Payson Hall's picture
Payson Hall
3 Ways to Improve Knowledge Sharing for Remote Employees 3 Ways to Improve Knowledge Sharing for Remote Employees

A knowledge management structure to promote the free flow of information among employees is essential as it ensures each employee has access to the necessary information available in the organization.

Stephen McKenna's picture
Stephen McKenna
3 Steps to More Effective Project Management in a Remote/Hybrid Work Environment

The remote work environment has brought many benefits—but it has also introduced new challenges. There are actions you can take to navigate these transformation challenges and ensure more effective project management.

Casey McGuigan's picture
Casey McGuigan
Lessons from an Elementary School Talent Show

Life lessons can be found everywhere if you look for them.

Payson Hall's picture
Payson Hall
How to Achieve More Predictable Software Delivery Outcomes How to Achieve More Predictable Software Delivery Outcomes

By cultivating predictability within the engineering team and using data to set expectations across the organization, engineering managers can establish themselves as leaders and play a bigger role in strategic decision-making.

Jeremy Freeman's picture
Jeremy Freeman