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People and Teams Stories
Cute dog wearing a disguise with a fake nose and glasses Beware Confidence Masquerading as Competence

Self-confidence is essential to tackling difficult problems. Where we need to be careful is not being falsely overconfident. What’s behind that overconfidence can either help or hinder your solving issues and achieving a good result. Here's how to make sure that confidence is backed up by competence in your team.

Steve Berczuk's picture
Steve Berczuk
Person in an office wearing noise-canceling headphones Are Headphones Hindering Your Office Communication?

With all the chatter going on in offices, people often turn to headphones to block out the noise and be able to concentrate. Noise-canceling headphones block out distractions, but they can also block out communication. It may be a good idea to set some boundaries for their use so employees can still collaborate.

Naomi Karten's picture
Naomi Karten
Sign saying "You got this" next to a laptop Brain Hacks to Engineer an Agile Transformation

When we are presented with a decision, the subconscious determines what we’re most emotionally comfortable with, then fills in the gaps to justify choosing it. In other words: Our brains lie to us. Then how can we ever get out of our comfort zone? Believe in change and take an agile approach to incremental adoption.

Chris Murman's picture
Chris Murman
Man wearing Birkenstock sandals When Casual Dress Is a Little Too Casual

Some companies are shifting to a more casual dress code. This can lead to a more relaxed atmosphere, but what if an employee takes it a little too far? Don't let that be you. It's a good idea, especially if you're new to an organization, to observe the corporate culture, including the norms and expected behaviors.

Naomi Karten's picture
Naomi Karten
Customer support team member Standing Up Your Product Help Desk

Great technical support is an integral part of any software commercialization plan. But how can you get high-quality tech support without breaking the bank? Here are some ways to economically provide technical support that adds value and educates customers on using your product correctly, safely, and effectively.

Brianne O'Brien's picture
Brianne O'Brien
Agile team contributing in a brainwriting session Brainstorming 2.0: Generate Better Ideas with Brainwriting

For decades brainstorming has been our go-to method for ideation, yet it holds back our success when the environment doesn't encourage everyone to contribute. Instead, try brainwriting—writing ideas on paper and letting teammates iterate on them. It improves not only the quantity of ideas you get, but also the quality.

Chris Murman's picture
Chris Murman
Software professionals at a table with assorted laptop computers The 4 C’s of Business Success

Business success in the software world depends on many factors, but certain tactics apply whether the company is large or small, in a niche or a wide market. Organizations should focus on these four components—customers, competition, content, and creativity—to craft a smart strategy for success.

Martha Jameson's picture
Martha Jameson
Smiling woman attending a software conference 4 Tips for Convincing Your Boss to Send You to a Conference

You’ve found the industry conference you want to attend. You know the content at the event is going to help you grow your skills, and in your mind, the capital and time expenditure is clearly justified. So why is it not that easy to get your boss to agree? Here are four tips for convincing your boss to send you.

Stasi Richmond's picture
Stasi Richmond