Order takers are people who respond to a customer's needs when asked and respond exactly as stated, but do nothing more. If your products or services are complex, simply taking orders is risky because what customers request may not reflect what they really need—or what they could benefit by having.

The STAREAST testing conference in May featured more than a hundred learning opportunities. Here, we examine the four keynote presentations: Deliberate Testing in an Agile World, The Future of the Software Testing Profession, Blunders in Test Automation, and Innovation: From the Tester’s Viewpoint.

The cloud service provider market is a very competitive one, with the many contenders improving services to attract end-users. As this war wages, there is one clear winner: the consumer. Companies are offering increasingly more storage for less money as they battle for users (and their dollars).

Because accessibility is just starting to really gain awareness in the product development world, organizations are often not fully informed on what it takes to build accessible software—they just want to get there. Here’s a case study from a project that involved making a live product accessible.